Customer Service Tickets

Manage queries in the same platform you use to manage your freight.

It just makes sense.


Tickets at a single click

Our system pre-populates customer information, so raising a ticket is fast and straightforward.


Create tickets straight from emails

We’ve made it as simple as possible. You can even raise tickets straight from other sources, like emails.


Customise categories

Sort by service, for example ETA or POD requests. Sort by groups, such as operations or accounts. Customise the categories in a way that makes the best sense at your end.


Track KPIs

Have visibility over response and resolution times. Easily identify ways to improve efficiency and productivity.


Updates and chat

Other parties can be brought up to speed quickly. Use the chat function to communicate progress and speed up resolutions.

Why TransVirtual?

We know what goes into running a profitable transport and delivery business. It's why we created TransVirtual.

It's the modern, fully-featured transport management system that puts time and control back in your day. We streamline and automate your back-end processes whilst providing your operational staff the tools they need to get the job done efficiently and accurately. You’ll have full transparency and control over your operations. Focus on providing the right service to your customers, every time.

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What our customers are saying


A must-have tool for running a profitable transport and delivery business.

Want a fully-featured transport management system that makes your delivery business simple? We’ve built in scalable pricing and optional modules designed to minimise barriers to entry.